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We Protect Your Privacy Online
Alpine Valley values and respects the privacy of our customers. We do not sell or rent the information you provide to us online to third parties. The information you provide to us is held in high regard and is only used to fulfill your order and keep you informed of its status.
The Information We Collect
We collect information (such as your name, email address, mailing address, and phone and credit card numbers) that you provide when you place an order, save your information with us or participate in a contest, promotion or survey.
How does Alpine Valley Use Your Information?
When you make an online purchase from alpinevalleycoffee.com, we use your information to process your order. We will also send you emails to confirm your order, and we may need to contact you via phone, postal mail or email if we have other questions regarding your order. In addition, if you so indicate, you will be signed up to receive email updates about our products, services, contests, and promotions.
If you participate in a contest or promotion, you may choose to receive email updates about our products, services, contests, and promotions.
If at any time you would like us to remove you from our email or postal mailing lists, feel free to contact alpinevalleycoffee.com customer service. Please be sure to include your email address, full name and password. You may also remove yourself automatically simply by logging into your account and clicking on the "Subscribe or Unsubscribe from email newsletters" from the main menu.
From time to time, we may also send you emails to help us learn more about your shopping preferences. In addition, we may use information about your product interests and purchases to help us improve our site design and your shopping experience. If you make a purchase online or over the phone, we may also send you notices about our products, services, contests and promotions through postal mail.
Sharing Your Information with Third Parties
We do not authorize any third party to make use of any of your information unless it involves by law, an active investigation into potential criminal activity.
From time to time, we may team up with another company to offer or provide products, services, contests or promotions, that might be of interest to our customers. We and the other company may cross-reference our customer databases to identify common customers. We and the other company may use that existing information to identify future promotional opportunities and to fulfill promotional or contractual obligations.
Protecting Your Children's Privacy
Just like you, we at Alpine Valley are concerned about the safety of children when they use the Internet. Consistent with the Children's Online Privacy Protection Act of 1998, we will never knowingly request personally identifiable information from anyone under the age of 13 without prior verifiable parental consent.
If we become aware that a subscriber is under the age of 13 and has signed up without prior verifiable parental consent, we will remove his or her personally identifiable information from our files
What are Cookies, and How Does Alpine Valley Use Them?
Links to Other Web Sites and Services
alpinevalleycoffee.com may contain links to other sites that are not under our control. These Web sites have their own policies regarding privacy, which you should review before visiting them. We have no responsibility for linked web sites and provide these links solely for the convenience and information of our visitors.
How do I Remove My Information from Email, Phone, and Postal Mailing Lists?
We want to communicate with you only if you want to hear from us. If you prefer not to receive information from us, either through email, postal mail or by phone, please let us know by sending us an email, calling customer service, or logging into your account and removing yourself from future mailings.
Our Remarketing Policy
Alpine Valley Coffee currently participates in a “re-marketing” program that serves advertising to visitors who have left our website without placing an order. Google places a tracking cookie on their machine that will place specific ads on pages they visit across the entire Google Network for as long as 60 days.
Learn about Online Behavioral Advertising: If you're an online user, you can find out more about online behavioral advertising and how it helps provide you with more relevant advertising on the websites you visit. You'll learn how online advertising supports the free content, products and services you use online; what choices you have; and how to use browser controls to enhance your privacy.
Exercise Your Choice: You can now visits the beta version of the Program's Consumer Opt Out Page, which allows users to conveniently opt-out from online behavioral ads served by some or all of Google’s participating companies.